Acknowledgment: By registering for or using the App, you acknowledge that you have read, understood, and agree to these Terms, as well as our Privacy Notice (set forth in Part B), which explains how we collect and handle your personal information.

Voluntary Use: Use of the App is voluntary and intended solely for employment-related engagement and communication purposes. Access to certain features and content may be restricted to specific employee groups or roles, as determined by the Company. You understand that the App is designed to facilitate workplace communication and enhance your employment experience.

Modification of Terms: We reserve the right to update or modify these Terms at any time. Continued use of the App following any updates signifies your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for changes. Any changes will be effective immediately upon posting within the App or through other official communication channels.

Eligibility: The App is provided exclusively to individuals within the Company’s workforce, including employees, contractors, and affiliates authorised by the Company. You represent that you meet the eligibility criteria at the time of registration.

Registration: To create and administer your account, the Company may provide the Vendor with your employee or contractor number; first name; surname; job title; organisational information such as company, business unit, location, region, department and reporting line; and your cellphone number and/or date of birth where required for registration and authentication. You agree to provide accurate and complete information during registration.

Launch and Registration Communications: Your cell phone number may be used by the Company and by the Vendor acting on the Company’s documented instructions to send limited SMS communications relating to the launch of the App, registration instructions, authentication, account activation and administration. The Vendor may not use your cellphone number for its own marketing or for an unrelated purpose.

Accuracy of Information: You agree that all registration information is accurate and up to date. Providing outdated or incorrect information may affect your ability to receive timely and relevant communications. The Company reserves the right to suspend or terminate your access if we suspect that you have provided false or misleading information. You are responsible for keeping your account information current.

Account Security: You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorised access or suspected misuse of your account. The Company is not liable for any loss or damage arising from your failure to comply with this obligation. You should take reasonable steps to ensure your account remains secure, including using strong passwords and logging out after each session.

Permissible Use: You may use the App solely for workforce engagement, communication and access to employment-related information, including internal and external job vacancies, related to your role within the Company. Unlawful or unauthorised uses are strictly prohibited, including but not limited to:

Monitoring: The Company may monitor your use of the App to ensure compliance with these Terms and to improve service quality and functionality. Monitoring is conducted in accordance with our Privacy Notice and applicable data protection laws. You acknowledge that your use of the App may be subject to monitoring and that any non-compliance may result in corrective actions, including termination of access.

Personal Data: We collect, store and process personal information as described in the Privacy Statement. The information processed through the App is limited to employee or contractor numbers; first names and surnames; job titles; organisational segmentation such as company, business unit, location, region, department and reporting line; cellphone numbers and/or dates of birth used for registration and authentication; and technical and usage information generated through use of the App. The App does not collect health information.

Data Security: While we strive to protect your personal data using industry-standard security measures, please note that no system is entirely secure. You agree to report any security issues to the Company’s data protection team promptly. We will take all reasonable measures to address any reported vulnerabilities. It is important for you to also take precautions, such as using secure passwords and logging out after use.

Data Sharing with Third-Party Vendor: Your personal data may also be accessible to the third-party vendor of the App, Wyzetalk (Proprietary) Limited (dpo@wyzetalk.com). Their role includes hosting the personal data you provide to us and conducting necessary activities related to the App’s administration and management, such as:

The Vendor processes data in compliance with our instructions and applicable data protection laws. The Company ensures that any third parties involved in data processing maintain the same level of protection as required under applicable laws.

Ownership: The Wyzetalk platform, including its software and technology, is owned or licensed by Wyzetalk. Content published by Nurture Healthcare Network on the App, including company communications, policies, training material and other employment-related information, remains the property of Nurture Healthcare Network unless otherwise stated. All intellectual property rights are protected by applicable law.

License: The Company (through its Vendor) grants you a limited, non-exclusive, non-transferable license to use the App solely for workforce engagement purposes during your employment or affiliation with the Company. This license is subject to compliance with these Terms.

Restrictions: You may not modify, copy, distribute, or create derivative works from any part of the App without the Vendor’s prior written consent. You may not reverse engineer, decompile, or disassemble the App. Any unauthorised use may result in termination of your access and legal action.

Disclaimer: The App is provided on an "as-is" and "as-available" basis. We do not guarantee that the App will meet all your requirements or be uninterrupted or error-free. You acknowledge that the use of the App may be subject to limitations and that we may modify or discontinue features at any time without prior notice.

Limitation of Liability: To the maximum extent permitted by law, the Company is not liable for any indirect, incidental, special, or consequential damages resulting from your use of or inability to use the App, including but not limited to loss of data, goodwill, or other intangible losses. This limitation applies whether the claims arise from breach of contract, damages, or any other legal theory.

Data Retention: Personal information processed through the App is retained only for as long as necessary for the purposes for which it was collected, for the duration of your employment or affiliation where appropriate, and thereafter only as required or permitted by law and applicable Company retention policies.

Data Processing: Your personal data may be processed to enable workforce engagement activities and other related Company initiatives. Please refer to our Privacy Notice for additional details on data processing, including the purposes for which your data is collected and how it is used.

Termination by Company: The Company reserves the right to suspend or terminate your access to the App for any violation of these Terms or for misuse that compromises the security, privacy, or efficiency of the App. Termination may occur without prior notice in cases of serious misconduct.

Effect of Termination: Upon termination of access, your personal data may be retained or deleted as specified in our Privacy Notice and applicable data retention policies. You will not have access to the App or any content contained therein after termination. Any ongoing obligations regarding confidentiality and intellectual property will survive termination.

Segmentation and Targeted Communications: The App may use organisational information such as company, business unit, location, region, department and reporting line to segment Users and deliver relevant communications. The App is not intended to make decisions based solely on automated processing that produce legal or similarly significant effects for Users.

Data Transfers: As part of the App’s operation, your personal data may be transferred to or processed in countries outside of South Africa. All cross-border data transfers are conducted in compliance with applicable data protection laws to ensure that your information is adequately protected.

Safeguards: The Company ensures appropriate safeguards, such as standard contractual clauses, are in place for any international transfers of your personal data. We assess the legal frameworks of countries receiving data to ensure compliance with POPIA and other applicable regulations.

Access and Rectification: You have the right to access and correct your personal data processed by the Company. Requests for access or correction can be submitted to our data protection team and/or HR team by email, who will respond within a reasonable timeframe.

Data Restriction and Deletion: You may request restriction or deletion of certain data, as outlined in our Privacy Notice, where legally permitted. We will comply with your request unless we are required to retain the data for legal or contractual reasons.

Objection to Processing: You have the right to object to certain types of data processing. We may continue processing if we demonstrate a legitimate business need that overrides your objection or if necessary for legal claims. You will be informed of your rights regarding objection at the time of data collection.

Lodging a Complaint: You may submit complaints related to data processing to the appropriate regulatory authority if you believe your rights have been infringed. We encourage you to first contact our data protection team and/or HR team to address any concerns directly.

Modifications: The Company may revise these Terms periodically. Significant updates will be communicated via the App or other official Company channels. Continued use of the App indicates acceptance of any modified Terms. You are encouraged to check for updates regularly.

Review and Compliance: We encourage you to review these Terms regularly to remain informed about your responsibilities and rights as a User. It is your responsibility to remain aware of any changes that may affect your use of the App.

Scope and Purpose: This Privacy Statement applies to authorised users of @Nurture (the “App” or “Service”), a workforce engagement solution provided to the Company by Wyzetalk (Proprietary) Limited. It explains how personal information is collected, used, protected and disclosed, and describes your rights in relation to that information.

Acceptance and Questions: By accessing or using the App, you acknowledge that you have read and understood this Privacy Statement. Questions, requests or concerns may be directed to the Information Officer at compliance@havenhealth.net.

Voluntary Use: Use of the App is voluntary. You may stop using the App at any time. Requests concerning access, correction, objection, deletion or other data-protection rights may be submitted to the Information Officer, subject to applicable legal and operational requirements.

Account and Employment Information: We collect only the personal information reasonably required to create, authenticate, administer and segment authorised user accounts. This includes:

Launch and Registration Communications: Cellphone numbers may be used for limited SMS communications about the App launch, registration, authentication, account activation and administration.

Job Vacancies: The App may display internal and external job vacancy information. Vacancy content is provided for employment-related communication and does not expand the categories of personal information collected from Users.

No Health Information: The Company does not collect health, medical, screening or contagious-illness information through the App.

Direct and Company-Supplied Collection: Personal information may be supplied by the Company to create and administer authorised accounts, or provided by you during registration, authentication or use of the App.

Automatic Collection: The App may automatically collect certain technical information about your device and usage. This may include:

Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect additional information about your interactions with the App. Cookies are small data files placed on your device that help us improve your user experience. You can manage cookie preferences through your browser settings.

Providing and Administering the App: We process personal information to create and authenticate accounts, administer access, facilitate workforce communication, display employment-related information and support relevant engagement activities. Specific uses include:

Compliance with Legal Obligations: Certain processing activities are necessary for us to comply with applicable laws, regulations, or industry standards. This includes:

Legitimate Interests: We process your personal information based on our legitimate interests, which include:

Lawful Basis and Objections: We process personal information where necessary for legitimate employment-related and operational purposes, compliance with legal obligations, or another lawful basis under POPIA. You may object to processing where POPIA permits.

Wyzetalk as Operator: Wyzetalk (Pty) Ltd acts as the Operator, as defined in the Protection of Personal Information Act, 2013 ("POPIA"), and provides, hosts, maintains and supports the App on behalf of Nurture Healthcare Network (Pty) Ltd, which is the Responsible Party. In performing these services, Wyzetalk may process employee and contractor personal information only for the purpose of administering and supporting the App.

Processing of Personal Information: Wyzetalk processes personal information only on the documented instructions of Nurture Healthcare Network (Pty) Ltd and in accordance with POPIA and other applicable data protection laws. Wyzetalk may not use personal information for its own purposes or disclose it to third parties except where authorised by Nurture Healthcare Network or required by law.

Segmentation and Personalisation: Organisational information may be used to segment Users so that communications and content are relevant to their role, business unit, department, location, region or reporting line.

Targeted Notifications: Alerts, updates and employment-related information may be delivered to selected organisational segments.

No Significant Solely Automated Decisions: The App is not intended to make decisions based solely on automated processing that produce legal or similarly significant effects for Users.

Retention Policy: We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. This means:

Internal Access Controls: Access to your personal information is restricted to designated Company personnel, such as HR and IT staff, who require this information to perform their job duties. We implement strict access controls, including:

Third-Party Vendor Access: Personal information may be accessible to Wyzetalk (Proprietary) Limited (dpo@wyzetalk.com), which provides hosting, security and administrative support for the App and acts on the Company’s instructions. Its activities include:

The Vendor processes personal information only on the Company’s documented instructions, must comply with applicable contractual and data-protection obligations, and may not use cellphone numbers or other personal information for its own marketing or unrelated purposes.

Legal Requirements: We may disclose personal information where required or permitted by law, a regulator, a court order or valid legal process. This may include:

Data Transfers: Personal information may be transferred outside South Africa when necessary for the provision of services or compliance with legal obligations. Such transfers will be conducted in accordance with applicable data protection laws to ensure your information remains protected.

Safeguards: We implement appropriate safeguards for cross-border transfers, such as:

Access and Correction: You have the right, subject to POPIA, to request access to and correction of personal information held about you. Requests may be submitted to compliance@havenhealth.net.

Access Requests: You can request a copy of your personal data we hold about you.

Correction Requests: You may request corrections to your information if it is inaccurate or incomplete.

Objection to Processing: You may object to the processing of your personal information where it is not necessary for fulfilling our legitimate interests or contractual obligations. We will evaluate your request and respond accordingly.

Deletion: You may request the deletion of your personal information if it is no longer necessary for the purposes for which it was collected or if you withdraw your consent. We will comply with your request unless we have legal grounds to retain the information.

Data Portability: You may request a copy of your personal information in a commonly used and machine-readable format. This allows you to easily transfer your data to another service provider, should you choose to do so.

Filing Complaints: If you believe your rights under POPIA have been infringed, you may contact the Information Officer at compliance@havenhealth.net or lodge a complaint with the Information Regulator of South Africa. We will cooperate with any lawful investigation.

Security Measures: We implement reasonable and appropriate security measures to protect your personal information from unauthorised access, use, or disclosure. This includes:

Incident Response Plan: In the unlikely event of a data breach, we have an incident response plan in place to address and mitigate the situation effectively. This includes:

Updates and Revisions: We may periodically update this Privacy Statement to reflect changes in our data practices, technology, or legal requirements. We will make reasonable efforts to notify you of any significant changes.

Review of Statement: We encourage you to review this Privacy Statement regularly to stay informed about how we handle your personal information and to understand your rights and responsibilities regarding your data.

Last Update: This Privacy Statement was last updated on 11 August 2026. Material future updates will be communicated through the App or another appropriate Company channel.